Shipping Policy

We ship to street addresses in the contiguous 48 United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, APO/FPO/DPO addresses, PO boxes, or any address outside the United States.

Our battery packs hold 160 Wh each. They are Class 9 dangerous goods: they cannot travel on passenger aircraft, and our carriers do not offer air service for them. Our carriers also do not offer ground service to those destinations, and they do not deliver to PO boxes.

If an order is placed for an address outside our service area, we will cancel it and refund you in full.

Orders are processed within 1 business day, Monday to Friday, excluding U.S. federal holidays. Processing time is separate from transit time.

You will receive a confirmation email when you order and a second email with a tracking number when your order ships. Orders with more than one item may ship in separate boxes and arrive on different days.

To change an address, email [email protected] immediately. We can change it only while the order is being processed; once it has shipped, the address is locked. A parcel returned because the address cannot be delivered is handled as a non-warranty return.

Delivery takes 3–7 business days after dispatch for most addresses. Remote or rural addresses may take longer.

Delivery times are estimates, not guarantees. If we cannot ship within the stated processing time, we will notify you and offer a full refund for the unshipped part of your order.

Shipping is a flat $30 per order within the contiguous United States. The amount shown at checkout is the final shipping charge. Prices are in U.S. dollars.

Because we ship from a warehouse in the United States, we do not collect customs duties or import fees from you.

Snow blowers ship in large cartons. The flat rate covers standard ground delivery, including residential addresses. If a carrier applies an oversized or residential surcharge, it is included in the $30 rate; we will not add a charge after you pay.

Our products contain lithium-ion battery packs classified as UN3481, Class 9 dangerous goods.

• Ground shipping only. We do not offer air, express or overnight delivery for products with batteries.
• Parcels are packed to the applicable dangerous goods instructions, with terminals protected and batteries installed in the machine where possible.
• Do not mail back a damaged or swollen battery. Contact us first for handling instructions.

Every order includes tracking. The number is in your shipping confirmation email and under Orders in your account. Tracking can take up to 24 hours to show movement after dispatch.

• No tracking movement for 7 business days after dispatch: email us and we will open a carrier inquiry.
• Tracking says delivered but you do not have it: check with neighbors, your property manager and the carrier first, then email us within 7 days. If the carrier confirms a misdelivery, we will reship.
• Visible damage on arrival: photograph the box and contents before discarding the packaging, and email us within 7 days. Keep the packaging until the claim is closed; the carrier may need it.
• Claims made more than 30 days after delivery may be refused because the carrier claim window has closed.

Title and risk pass to you when the order is delivered to the address you provided. This does not limit your rights under this policy, our Refund and Returns Policy, or any mandatory consumer protection law.

We collect sales tax based on your delivery address in states where we are required to. Tax is calculated and shown at checkout before you pay. In states where we are not required to collect tax, you may owe use tax under your state's rules.

Email [email protected]. We reply within 1 business day, Monday to Friday.

Qrachic is operated by LIBRUS CO., LIMITED, RM 70, 7/F, Woon Lee Commercial Building, 7-9 Austin Avenue, Tsim Sha Tsui, Kowloon, Hong Kong.