Refund and Returns Policy

You may return an unused item within 30 days of delivery. There is no restocking fee.

The window runs from the delivery date recorded by the carrier. Requests received after 30 days cannot be accepted.

You may cancel an order for a full refund at any time before it ships.

Email [email protected] with your order number, the item, the reason for the return, and photos if the item arrived damaged, defective or wrong. We reply within 1 business day.

If the return is approved, we send a return authorization (RMA) with the return address and instructions. Do not send anything before you receive the authorization.

Do not send a return to our registered company address in Hong Kong, and do not send it to the manufacturer. A parcel sent without an authorization may be refused or lost, and we cannot refund it.

• If the item arrived damaged, defective or wrong, we pay return shipping. We send a prepaid label or reimburse the cost.
• If you changed your mind, we send a prepaid label and deduct the label cost from your refund. The exact amount is shown before you confirm the return. There is no restocking fee.
• Original shipping charges are refunded only when the return is due to our error.

The item must be unused and returned in its original packaging with all included parts and accessories.

Items that have been used, assembled, damaged by the customer, or returned without all parts may be refused or receive a partial refund.

Do not mail back a damaged or swollen battery. Contact us first for handling instructions.

We inspect the return within 3 business days of arrival and email you the approval or rejection.

Approved refunds go to the original payment method within 5 business days after inspection. Your bank may take a further 5–10 business days to post the refund.

If a return is rejected, we explain why and return the item to you or offer a partial refund.

If a parcel comes back because the address was wrong or delivery was refused, we refund the item price. Original shipping is not refunded in that case.

We do not process direct exchanges. Return the item for a refund and place a new order; that gets the replacement to you faster.

If the item arrived damaged, defective or wrong, tell us in the email and we will ship a replacement instead of refunding, if you prefer.

Used items, items damaged by misuse, items missing parts, and gift cards cannot be returned.

Items bought on sale follow the same 30-day window. They are not final sale.

Contact us within 7 days of delivery with photos of the item and the packaging. We arrange a replacement or refund and cover return shipping.

Keep the packaging until the claim is closed; the carrier may need to inspect it.

Email [email protected]. We reply within 1 business day, Monday to Friday.

Qrachic is operated by LIBRUS CO., LIMITED, RM 70, 7/F, Woon Lee Commercial Building, 7-9 Austin Avenue, Tsim Sha Tsui, Kowloon, Hong Kong. This is our company office, not a returns address.